IT Identity Engineer III
World Kinect$60,000 - $90,000/year
- Internship
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$84,000 – $102,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess advanced technical troubleshooting skills, including the ability to diagnose and resolve complex issues across infrastructure, networking, endpoints, and cloud platforms. They require expertise in the Microsoft Ecosystem, specifically Microsoft 365, Windows Server, Entra ID (Azure AD), and Microsoft Azure services. Solid knowledge of cybersecurity practices, including Cyber Essentials compliance, endpoint protection, and patch management is essential. Hands-on experience with RMM and PSA tools such as Syncro, ConnectWise PSA, ITBoost, and related documentation is also needed. MSP environment experience with strong multitasking and client-facing skills is required.
Responsibilities
The IT Support Engineer 3 will monitor and triage incoming support tickets, ensuring proper prioritization and escalation. They will resolve complex technical issues escalated from the 1st Line team, including infrastructure, networking, endpoint, and cloud-related problems. This role involves supporting and maintaining IT systems such as backups, firewalls, remote access tools, and Microsoft 365 environments. Collaboration with vendors and escalation to 3rd Line engineers or service providers is necessary to ensure issue resolution. Documentation of technical solutions, procedures, and internal processes using tools like ITBoost or similar platforms is also a key responsibility. The role includes mentoring and supporting junior team members by sharing knowledge and providing guidance, and participation in regular company events and career growth opportunities.
Skills
Technical Troubleshooting
Microsoft 365
Windows Server
Entra ID (Azure AD)
Microsoft Azure
Cyber Security
Endpoint Protection
Patch Management
RMM
PSA
Syncro
ConnectWise PSA
ITBoost
MSP Environment
Telephony
VoIP
3CX
SIP Trunk
Linux Administration
Ubuntu
CentOS
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees