Responsibilities

The eCommerce Specialist will own the ecommerce platform from a business perspective, responsible for optimization and extra revenue added to the bottom line, and act as the main contact for all platform’s operations. They will operate product catalog, pricing, and promotion tasks, as well as troubleshoot coordination of any e-commerce related issue with internal and external stakeholders. The role involves managing and leading on delivering the best online shopping experience possible, working closely with the CRM team to optimize the online performance of prospects, new and existing customers, cash and credit, to deliver always the best value and increase customer performance goals such as CLTV, AOV, customer churn, renewal rates. They will also work with the Marketing team to maintain a campaign marketing calendar, focusing on key ecommerce dates, scheduling implementation of needed elements, and analyzing performance on a regular basis, reporting on KPI's and user trends. Finally, they will develop and deliver an effective ‘test and learn’ approach using multi-variant tests to test different online experiences.