PayPay - Marketing Operations Team Member

Position Overview

PayPay is a fintech company that has grown to over 69 million users in approximately 6 years since its service launch. We are a diverse team composed of members from around 50 countries and regions.

OUR VISION IS UNLIMITED.

We believe that a clearly defined vision is not necessary to create a future beyond our imagination. PayPay, always maintaining a "Day 1" stance, realizes visions (futures) that no one can imagine. We are looking for passionate professionals who will proactively engage in this grand vision, refine our products at an overwhelming speed unmatched by competitors, and drive the widespread adoption of cashless payments in Japan and the financial life platform that utilizes them. We seek colleagues who can identify challenges independently and collaboratively create new value.

About the Work

Marketing Planning Division Introduction

To achieve two major missions: further expanding and deepening our user base, and expanding financial services, we are driving marketing planning in PayPay's payment domain and marketing initiatives to promote the use of financial services.

Marketing Operations Team Introduction

Our team supports the stable operation of campaigns involving complex designs, such as the nationwide "PayPay Scratch Lottery" and "Get More Pocket Money All Year Round!" campaign, and campaigns in collaboration with local governments. We actively promote automation through RPA and the development of operational tools, and contribute to the overall operational improvement of the marketing organization by cross-deploying accumulated know-how.

Related Content

• The new stage drawn by PayPay's CMO, who manages 67 million users. What is the unlimited challenge to become the "Special One"? (2025.03.05)
• What is the appeal of marketing that can only be achieved at PayPay, as told by the Head of Marketing Planning Division? (2024.06.20)
• Growth Marketer who designs and executes promotions that uncover user needs (2021.04.22)
• Currently experiencing the best! PayPay's young marketer talks about wanting to increase experience points as a player (2022.09.27)

Reason for Recruitment

We are strengthening our team to safely and efficiently execute various campaigns planned for the future, and to contribute to solving operational challenges within the division. We are also considering problem-solving using generative AI, and the scope of expected activities is expanding. In such an environment, we are seeking individuals who can think proactively and act assertively.

Specific Job Duties

Campaign Operations

• Planning and execution of campaign registration.
• Confirmation of new campaign feasibility/testing.
• Registration and checking of campaigns in the campaign system.
• Defining requirements for campaign system modifications, coordinating with development and business sides, and conducting UAT.
• Operation of related meetings.
• Formulation/updating of standard operational flows.
• Management of input dispatch/outsourcing.
• Various adjustments until contract signing, proposal requests, ordering/acceptance applications, etc.

Operational Improvement Support

• Proposal and execution of operational efficiency improvements.
• Proposal and execution of measures to reduce accident risk.
• Taking over tasks from other teams/departments, formulating flows, and supporting the transfer of operations to outsourcing.

Other

• Performing duties within project teams as assigned.

Benefits of This Position

• The greatest attraction is the opportunity to gain diverse experience as a member executing large-scale, nationwide campaigns.
• You will feel a sense of accomplishment when you meticulously verify how planned campaigns should be configured in the system and operate them without incident.
• You can enhance your management skills by being involved in operational progress management and BPO management.
• By undertaking operational improvements, you can deepen your skills and knowledge by engaging with and practicing various methods such as RPA and generative AI.

Required Experience/Skills

Candidates with multiple of the following experiences and skills:

• Experience in operational tasks using web tools (Salesforce, MA tools, BI tools, etc.).
• PM experience in operations centers or input centers.
• Experience in designing operational flows.
• Experience in managing dispatch and outsourcing.
• Experience using MS Office/Google Workspace.
• Intermediate Excel skills.
• English proficiency (TOEIC 600 or above).

Desirable Experience/Skills

Experience/Skills

• Experience utilizing marketing automation tools.
• Experience in RPA development.
• Experience in operational improvement using generative AI.
• Experience in developing operational efficiency tools.
• Business communication experience in English.
• Experience in data extraction and aggregation using SQL.
• Business-level English proficiency (TOEIC 700 or above).
• Statistics Examination Grade 3 or above.

Qualitative Aspects

• Planning ability to proceed according to schedule.
• Flexibility towards change.
• Communication skills to avoid misinterpretations.
• Accuracy and foresight to prevent accidents, and speed of initial response in case of an accident.
• Logical thinking ability to confirm the feasibility of new campaigns.
• Problem-solving skills to contribute to solving problems in other teams' operations, not just within your own team.
• Proactiveness to lead projects.

Who PayPay is Looking For

Individuals who align with the PayPay 5 Senses.

Benefits and Conditions

• Employment Type: Full-time Employee
• Work Location: Hybrid Workstyle (Remote work from office, home, or satellite office) *Requires attendance/remote work according to the rules of your organization and work instructions.
• Work Hours: Super Flex Time (No core hours)
  • Principle: 9:00 AM - 5:45 PM (7 hours 45 minutes of actual work + 1 hour break)
• Holidays/Leave: Saturdays, Sundays, national holidays, year-end and New Year holidays, and other company-designated days. Annual paid leave, congratulatory/condolence leave, pre/post-natal leave, childcare leave for children, family care leave, family care leave, childcare leave, etc.
• Salary: Annual salary system (includes some fixed overtime pay). Determined based on experience, skills, performance, and contribution according to our company's regulations. Reviewed once a year. Special one-time payments (incentives) will be paid based on company performance and individual contribution (once a year). Overtime pay, late-night work pay.
  • Note: A portion of the salary can be received via PayPay account (supports digital salary payments).
• Benefits: Social insurance (health insurance, employees' pension, employment insurance, workers' compensation insurance), Corporate Defined Contribution Pension Plan.

Other Information

• PayPay Inside-Out (Corporate Blog) /JP
• PayPay Inside-out (Corporate Blog) /ENG
• PayPay Product Blog /JP
• PayPay Product Blog /ENG