Customer Sales and Support Specialist

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Education TechnologyIndustries

Requirements

Candidates should possess 4+ years of experience in customer-facing sales or success roles, a track record in sales or conversion optimization, and a Bachelor's degree in a relevant field, which is preferred. Proficiency with CRM platforms, ticketing systems, and data fluency are also required.

Responsibilities

As a Customer Sales and Support Specialist, you will champion Mindvalley’s transformational mission by proactively guiding customers toward programs aligned with their goals, drive customer conversion through strategic recommendations, track and report on key performance metrics, collaborate with Marketing and Sales, partner with the Sales team to deliver content training, share best practices, own the customer conversion pipeline, deliver exceptional support through Jira and email, work cross-functionally with product and tech teams, engage with at-risk customers, monitor satisfaction levels, and ensure the customer journey is smooth and value-driven.

Skills

Customer Service

Sales

Communication

Empathy

Strategic Thinking

Conversion Optimization

Collaboration

Reporting

Mindvalley

Online courses and coaching for personal growth

About Mindvalley

Mindvalley focuses on personal growth and education by providing online courses, coaching, and events aimed at transforming the lives of individuals. Its offerings cover various aspects of self-improvement, including mind, body, soul, love, and career. Clients can subscribe to the Mindvalley Membership for unlimited access to over 100 programs led by expert teachers, covering topics from wellness to career advancement. Additionally, Mindvalley offers coaching certifications to help coaches enhance their careers with meaningful work and flexible opportunities. The company also hosts immersive events that connect like-minded individuals and promote personal transformation. Mindvalley differentiates itself through its high-quality content and successful transformation rates, making it a leader in the personal development and e-learning market. The goal of Mindvalley is to empower individuals to achieve their fullest potential through comprehensive personal development resources.

None, NoneHeadquarters

2003Year Founded

$200.7KTotal Funding

SEEDCompany Stage

Social Impact, EducationIndustries

201-500Employees

Risks

Increased competition from platforms like MasterClass and Coursera threatens Mindvalley's market share.

Economic downturns may reduce consumer spending on personal development services.

Cultural differences could hinder Mindvalley's international market expansion.

Differentiation

Mindvalley offers a unique blend of online courses, coaching, and immersive events.

The company focuses on transformational education, setting it apart in the e-learning market.

Mindvalley's global team and diverse offerings cater to a wide range of personal growth needs.

Upsides

Growing demand for personalized learning boosts Mindvalley's adaptive learning technology potential.

Hybrid events trend allows Mindvalley to expand reach and accessibility globally.

Rising interest in lifelong learning aligns with Mindvalley's subscription-based model.

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