Customer Sales and Support Specialist

Position Overview

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• Salary: Not Specified

Mindvalley is a leading ed-tech company focused on personal growth education, aiming to empower individuals and organizations through innovative learning tools. We are seeking skilled engineers to build an advanced education platform with a global reach.

About the Role

As a Customer Sales and Support Specialist at Mindvalley, you will be instrumental in guiding customers towards transformational learning experiences. This role combines exceptional customer service with strategic sales to enhance customer satisfaction, retention, and company growth. It's ideal for individuals passionate about customer-centric sales in a dynamic, mission-driven environment.

Responsibilities

Customer Sales & Conversion:

• Guide customers to programs that align with their goals, embodying Mindvalley's transformational mission.
• Drive conversions through informed recommendations, addressing hesitations and building confidence.
• Track and report on key performance metrics to optimize conversion funnels.
• Collaborate with Marketing and Sales to align messaging and improve campaign performance.

Sales Enablement & Strategic Support:

• Partner with the Sales team to provide content training and access to conversion-boosting resources.
• Share best practices and mentor peers to maintain high sales engagement standards.
• Manage the customer conversion pipeline, tracking metrics, identifying friction points, and optimizing outreach.

Customer Support & Experience:

• Provide empathetic support via Jira and email, efficiently resolving escalated inquiries.
• Collaborate with product and tech teams to resolve complex customer issues.
• Ensure a smooth and value-driven customer journey from pre-sale to onboarding.

Customer Retention & Loyalty:

• Engage with at-risk or churned customers to understand concerns and implement retention strategies.
• Monitor satisfaction levels and initiate actions to enhance loyalty and lifetime value.

Requirements

Technical Competencies:

• Sales Strategy: Understanding of conversion techniques, funnel optimization, and customer psychology.
• Objection Handling: Strong ability to identify and resolve buying objections.
• CRM & Tools: Proficiency with Jira, CRM platforms, and ticketing systems.
• Data Fluency: Ability to interpret data, report on key metrics, and drive performance improvements.
• Content Mastery: Familiarity with Mindvalley’s product suite and offerings.

Soft Skills:

• Customer-Centricity: Deep empathy and focus on adding value to customer interactions.
• Sales Influence: Clear, compelling communication that inspires action.
• Problem Solving: Proactive approach to resolving challenges quickly and effectively.
• Collaboration: Team-first mindset, able to work across departments.
• Adaptability: Ability to thrive in a fast-paced, evolving environment.
• Attention to Detail: Precision in content delivery, account management, and payment handling.

Experience:

• 4+ years in customer-facing sales or success roles.
• Proven track record in sales or conversion optimization.
• Bachelor's degree in a relevant field (preferred).
• Experience with online learning platforms and the internet.

Company Information

About Mindvalley: Mindvalley is the leading and most promising ed-tech company to date, dominating the US market for Personal Growth Education. We empower athletes within major US sports teams and promote successful learning strategies in major companies. We innovate tools that induce enlightenment in all aspects of human life. Our goals include powering up to 100 countries, reaching every Fortune 500 company, and progressing humanity towards a better future.