Enterprise Account Executive
Common RoomSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software-as-a-Service, Customer Relationship Management, IT Service ManagementIndustries
Account Executive, Enterprise (Higher Education)
Employment Type: Full-time Location Type: Remote Salary: $105,000 — $150,000 USD + Variable Compensation (where applicable)
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Position Overview
As an Account Executive, Enterprise (Higher Education), you will play a pivotal role in expanding Freshworks’ footprint within Higher Education institutions. This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles, helping Higher Education institutions improve employee workflows and IT efficiency.
Key Responsibilities
- Solution Selling: Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks’ solutions optimize productivity and enhance faculty and staff engagement.
- Stakeholder Management: Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomes.
- Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sector.
- Customized Engagements: Create and present compelling value propositions that align with institutional goals, priorities, and budgets.
- Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education vertical.
Qualifications
- Experience:
- 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
- Prior experience selling to Higher Education institutions is a strong plus.
- Expertise:
- Advanced knowledge of SaaS platforms and their role in driving institutional efficiency.
- Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement.
- Skills:
- Mastery in solution selling and pipeline management.
- Strong analytical abilities to assess customer needs and provide tailored recommendations.
Additional Information
Compensation:
- The annual base salary range for this position is $105,000 — $150,000 USD + Variable Compensation (where applicable).
- Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
- Bonus/equity may be available.
Freshworks Benefits:
- Multiple options for dental, medical, vision, disability, and life insurance.
- Equity + ESPP.
- Flexible PTO.
- Flexible spending.
- Commuter benefits.
- Wellness benefits.
- Adoption and parental leave benefits.
Skills
ITSM
Customer Engagement
Solution Selling
Stakeholder Management
Consultative Sales
Enterprise Software
FreshBooks
Cloud-based accounting software for businesses
About FreshBooks
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.
Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees