Job Title: Japanese Customer Support Agent (Traditional Chinese Speaker)

Company Information

Keywords International, the Japanese subsidiary of Keywords Studios headquartered in Ireland, was established in 2009. We currently have approximately 400 employees in Japan and operate in over 70 locations globally, with more than 12,000 professional members. We are a leading game service provider, offering a wide range of services as a best partner to our clients, including game development, art asset creation, voice production, QA testing (debugging), translation, marketing, and player engagement. Our internal company languages are Japanese and English, and we foster a casual, diverse, and flat organizational culture. We value work-life balance with a clear distinction between work and personal time.

Position Overview

We are seeking a Japanese Customer Support Agent to join our Player Engagement department. In this role, you will respond to inquiries from players of famous games in Traditional Chinese.

Responsibilities

• Inquiry Response (Email or Chat): Respond to text-based questions received via email or our dedicated inquiry tool from game players.
• Log and Data Management: Review logs and data using our management tools. Escalate complex issues to supervisors or clients as needed.
• Document Creation and Updates: Create and update internal documents such as reports, daily reports, templates, and manuals as required.
• English Usage: English will be used for tasks such as translating inquiry content, reading documents, and internal communication (specific usage may vary by team).

Requirements

• Mandatory:
  • Native-level Traditional Chinese proficiency.
  • Business-level or higher Japanese proficiency.
  • Basic PC skills (MS Office, Google Workspace, email correspondence, etc.).
• Preferred:
  • Previous customer support experience.
  • Experience in the gaming or BPO industry.
  • English language skills are a plus!

Desired Candidate Profile

• Interest and passion for games.

Benefits and Perks

• Employment Type: Contract Employee
• Social Insurance: Fully covered.
• Overtime Allowance: Provided.
• Commuting Allowance: Up to ¥30,000 per month, reimbursed based on actual expenses and number of days commuting to the office.
• Remote Work Allowance: Provided (according to company regulations).
• Health Check-ups: Annual check-ups.
• Flu Shot Subsidy: Provided.
• Employee Assistance Program: Available.
• Employee Referral Program: Available.
• Language Programs: Support for Japanese/English lessons and qualification acquisition.
• Company Events: Numerous offline events such as cherry blossom viewing, BBQs, and year-end parties.

Work Schedule

• Hours: Shift-based, including weekends and holidays.
• Days: 5 days per week.
• Shift: 10:00 - 19:00 (8 working hours per day).

Application and Selection Process

• Selection Process: All selection processes are currently conducted online due to infectious disease countermeasures.
  • Document Screening → Online Interview → Language Test → Offer
  • Note: The above flow is subject to change.
• Application Form: Please enter your name in English (alphabetical characters) on the application form.
• Testing Requirements: A PC, internet connection, and a Gmail address are required for testing.

Salary

• Salary details not specified in the provided text.

Additional Details

• Employment Type: Contract
• Workplace: Remote
• Language: English (internal communication may involve English)
• Department: Player Support
• Published: 2025-06-24
• Remote: Yes

Privacy Agreement

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.