Yalo focuses on conversational commerce, using artificial intelligence to improve interactions between businesses and consumers. Their platform allows large consumer companies to send personalized messages to customers, enhancing sales and fostering meaningful relationships. By tracking customer behaviors, Yalo helps businesses customize the buying experience through conversations. The platform includes conversational analytics, giving businesses insights into customer engagement to optimize sales strategies. Yalo serves major clients like Coca-Cola FEMSA and Grupo Coppel, providing them with tools to create engaging customer experiences. The company operates on a subscription-based model, where businesses pay to access its features.