Tata UniStore Limited

Multi-category e-commerce platform in India

Mumbai, Maharashtra, India

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About Tata UniStore Limited

Tata UniStore Limited runs Tata CLiQ, an e-commerce platform that offers a variety of products such as fashion, footwear, accessories, and beauty items. It uses an omnichannel model to ensure quick delivery by shipping from local stores and provides easy options for returns and pick-ups. The company stands out by focusing on customer satisfaction through data-driven insights and continuous improvement, while fostering a supportive work culture. Its goal is to enhance the shopping experience and make it enjoyable for customers across India.

Mumbai, IndiaHeadquarters
2016Year Founded
VENTURE_UNKNOWNCompany Stage
Data & Analytics, Consumer GoodsIndustries
501-1,000Employees

Risks

Increased competition from Myntra threatens Tata CLiQ's market share in fashion e-commerce.
Reliance on bank partnerships for discounts may not yield expected customer engagement.
Consumer trust issues may challenge the success of the ReLoved Store for pre-owned goods.

Differentiation

Tata CLiQ offers an omni-channel model with quick delivery and easy returns.
It is India's only brand-authorised destination for international luxury brands.
Tata CLiQ focuses on customer satisfaction through continuous improvement and data-driven strategies.

Upsides

Partnership with Tata Communications enhances cloud infrastructure for better scalability.
Launch of ReLoved Store taps into the growing demand for pre-owned luxury goods.
'House of Utsav' initiative capitalizes on India's festive shopping trends.