About Support Ninja
SupportNinja offers customer experience and back-office support services tailored for technology companies and startups globally. Their services include communication through phone, chat, and email, as well as lead generation, content moderation, and technical support. SupportNinja stands out from competitors by focusing specifically on the needs of tech companies, providing specialized support that understands the unique challenges of the industry. The company's goal is to enhance customer satisfaction and operational efficiency for their clients, allowing them to focus on their core business activities.
Austin, TexasHeadquarters
2015Year Founded
$486.4KTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
1,001-5,000Employees
Risks
Increased competition in Romania may impact SupportNinja's market share.
Integration challenges from the Bolton Remote acquisition could affect service delivery.
Navigating regulatory environments in Cork and Romania poses compliance risks.
Differentiation
SupportNinja offers US-based account managers for personalized client support.
The company provides multilingual support with its expansion into Romania.
SupportNinja specializes in cost-effective outsourcing solutions for startups.
Upsides
SupportNinja's expansion into Romania meets the demand for multilingual support services.
The acquisition of Bolton Remote enhances SupportNinja's global outsourcing capabilities.
SupportNinja's recognition on the Inc. 5000 highlights its rapid growth potential.
Funding
Total raised$486.4 K
Latest valuation$2.50 M
StageSEED
SEED
3/31/2015N/A
$2.50 M