Qualtrics

Experience management software for organizations

Provo, Utah, United States

About Qualtrics

Qualtrics provides Experience Management (XM) software that helps organizations enhance the experiences of their customers and employees. The XM platform uses artificial intelligence to collect and analyze data from various sources, allowing businesses to make informed decisions. Qualtrics offers three main suites of tools focused on customer feedback, employee engagement, and product performance, enabling organizations to monitor and improve these areas continuously. This approach helps businesses increase market share, accelerate growth, and build brand loyalty. Qualtrics operates on a subscription-based model, providing clients with access to its platform and additional professional services like consulting and training. The company's goal is to empower organizations to understand and improve their experiences, making it a valuable partner for those looking to drive growth and enhance their brand.

Provo, UtahHeadquarters

2002Year Founded

$875.5MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

Risks

Mark Bishof's appointment at Medallia may increase competition for Qualtrics.

Discrepancies in AI expectations could affect employee satisfaction and productivity.

The GSDI Act may attract more competitors to the public sector market.

Differentiation

Qualtrics offers a unified platform for managing customer, product, employee, and brand experiences.

The company's AI-driven platform provides actionable insights for better decision-making.

Qualtrics' subscription-based model ensures a stable and predictable income stream.

Upsides

Qualtrics' partnership with Jollibee Group enhances its global customer experience program.

Recognition as a leader in customer feedback management strengthens Qualtrics' market position.

The Government Service Delivery Improvement Act boosts Qualtrics' role in public sector services.

Funding

Total raised$875.45 M

Latest valuation$12.50 B

StageIPO

GROWTH EQUITY VC

5/31/2023

Accel

$500

BUYOUT

2/28/2023

$12.5 K

$12.50 B

ACQUISITION

10/31/2018

$8.0 K

$8.00 B

SERIES C

3/31/2017

$180

$900.00 M

SERIES B

8/31/2014

$150

$1.15 B

SERIES A

4/30/2012

$70

$350.00 M