UX Researcher/Designer

Employment Type: [Not Specified] Location Type: Remote Salary: [Not Specified]

Company Overview

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management, and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

Position Overview

Agile Six is looking for a UX Researcher/Designer to join a collaborative, cross-functional team working with the Department of Veterans Affairs on an integrated patient portal experience on VA.gov. The goal of our team’s work is to improve Veterans’ digital experience by giving them one place to easily manage their VA health care, community care, disability benefits, and other information.

This UX Researcher/Designer will have a breadth of UX knowledge across the Human-Centered Design (HCD) process. This role entails collaborating with our team to design and implement highly complex, cross-disciplinary projects for government agencies and the people they serve, including context switching across a variety of products in our portfolio as required.

Among your responsibilities will be to partner on research and design activities and communicate findings to both team members and key stakeholders. You have an adaptive, empathetic, and collaborative mindset, and care deeply about team dynamics. Most importantly, you have a passion for working on important problems that have a lasting impact on millions of users and make a difference in our government!

Please note: This position is anticipated, pending contract award response.

Responsibilities

• Support and lead user research efforts across a variety of research methodologies such as user interviews, heuristic evaluations, generative research, tree testing, card sorting, and design thinking workshops.
• Follow the research process, including discovery, synthesis, documentation, and communication.
• Clearly articulate thought processes through verbal and written explanation, whiteboard, sketching, or quick mock-ups to medium or large groups.
• Create design deliverables at all levels of fidelity throughout the process, from early sketches to low fidelity wireframes to high fidelity prototypes.
• Use the VA Design System and design with repeatable patterns across the portfolio. Collaborate with the Design System team when necessary around iteration and improvement of design system components.
• Collaborate with the product manager and engineers to ensure implementation matches intent across all design components.
• Keep UX work in sync with the product roadmap and flag delays or issues in research and design with team members.
• Leverage AI where appropriate to assist in research and information architecture tasks, including identifying redundancies and outdated content; grouping similar content; detecting inconsistencies in taxonomy, metadata, and labeling; suggesting reorganization of content based on actual usage patterns.
• Work with the team to identify and integrate AI-powered tools and services into the software design and development lifecycle to improve the efficiency and/or quality of UX deliverables and production code. Example services include, but are not limited to, Vercel V0, Dovetail, Replit, Figma AI tools, and GitHub Copilot.
• Communicate and collaborate with stakeholders and team members across a range of disciplines.
• Support the practice of design and research within the larger company as needed through activities such as participating in communities of practice.

We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the team’s needs and strengths, and the unique strengths of the individual.