Job Description: Solution Consulting Manager

Employment Type: Full-time Location Type: Remote Salary: [Not Specified]

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

The Solution Consulting Manager will lead and develop a team of Presales Solutions Consultants, ensuring they effectively demonstrate the value of ServiceNow solutions to customers and drive successful sales outcomes. This role involves strategic resource management, team development, and a deep understanding of the Japan market.

Responsibilities

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, and execute proofs of concept successfully and only when needed.
• Comprehend and document the business value to be delivered and ensure customer commitment to the ServiceNow solution.
• Develop team members according to the demands of the business and according to their individual professional goals.
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands.
• Work with regional sales managers to prioritize regional Solution Consulting efforts.
• Assign resources to sales opportunities and consistently evaluate progress against goals.
• Assign resources as required to marketing and other efforts to support demand generation.
• Develop and deploy team training curriculums to meet the changing demands of the sales organization.
• Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback.
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region.
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, and activity reporting.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same.
• 7 years’ experience in presales.
• Experience managing presales teams as 1st line management.
• Deep experience with the Japan market and experience selling and gaining access to Japanese customers’ senior management.
• Understanding of standard approaches to coaching, mentoring, and management of individual contributors.
• Ability to motivate and inspire a growing team of Presales Solutions Consultants.
• Experience in Value Based Selling or Solution Selling.
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions, and a broad understanding of Service Management practices.

Additional Information

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered.