[Remote] Spanish Global Care Navigator (Temporary) at Spring Health

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Masters degree in a behavioral health field
Licensure or certification as a counselor, social worker, or psychotherapist, psychologist
Fully bilingual (written and spoken) in both English and Spanish
Flexibility for occasional shift adjustments and availability needed to work occasional holidays

Responsibilities

Utilize active listening and written communication skills to interact with and support patients via phone, chat, and emails
Manage care coordination needs, including platform sign up, troubleshooting tech issues, gathering intake information, scheduling/canceling appointments, and explaining services
Conduct clinical needs assessments to develop a plan of action and refer to appropriate levels of care
Assess and synthesize information to manage member crises, including suicide risk, by providing support, triage, safety planning, and follow up
Provide consultation, psycho-education, empathy, and motivational assistance
Engage in CIR intake and/or coaching services for global members and customers
Identify and problem-solve issues that serve as barriers to care, technical issues, and more
Research and document crisis resources for members in different countries
Review and learn from current and new workflows and policies

Skills

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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