[Remote] Senior Instructional Designer at Iterable

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Proficiency in Camtasia, Articulate Rise360, Genially, Canva, Descript, and other relevant tools
Experience with learning management systems (LMS), specifically SkillJar
Project management skills and experience with data collection
Ability to work cross-functionally with Product and Marketing teams
Mentoring experience and ability to develop internal processes
Strong relationship-building, resource curation, and research skills
Ability to adapt to changing priorities and take on diverse projects
Understanding of customer education principles

Responsibilities

Lead the vision and program development of the Iterable Academy in collaboration with the Senior Manager of Customer Education
Manage projects and collect data related to the development of educational courses
Collaborate with Product and Marketing to create courses that meet customer needs
Mentor new Instructional Designers and develop internal onboarding processes
Take on tasks outside of the immediate job function as needed
Maintain expertise in Iterable's platform and third-party integrations
Update and maintain existing Academy content
Create new content based on customer needs, product releases, and program direction
Stay up-to-date with product releases and changes
Work with PS and CS teams to integrate education content across the customer journey
Develop and iterate on non-product training content for growth marketers
Play an active role in developing the customer certification program

Iterable

Customer engagement platform for personalized marketing

About Iterable

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design unique content tailored to each customer and orchestrates messages across multiple channels to enhance communication. Iterable operates on a subscription-based model and incorporates AI to improve the relevance of marketing messages, offering advanced personalization features. The company's goal is to empower marketers to move beyond traditional methods and thrive in a challenging economic environment.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$332.9MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consumer SoftwareIndustries

501-1,000Employees

Benefits

Paid Parental Leave

Competitive salaries, meaningful equity

Medical, dental, vision, & life insurance

Balance Days

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Comprehensive Private Medical Insurance

401(k) Retirement Plan

Risks

Increased competition from AI-powered platforms like Braze and Salesforce Marketing Cloud.

Potential data privacy concerns with GDPR compliance in the EMEA region.

Economic uncertainties may impact subscription renewals and new customer acquisitions.

Differentiation

Iterable offers AI-driven cross-channel features for personalized customer engagement.

The platform's Smart Ingest feature consolidates data from multiple sources for better insights.

Joining the MACH Alliance highlights Iterable's commitment to open, best-of-breed technology ecosystems.

Upsides

Generative AI-Powered Journey Builder simplifies creating customer journeys with natural language prompts.

Native WhatsApp integration expands global reach for engaging international audiences.

Brand Affinity Reporting provides deeper insights into customer sentiment for targeted marketing.

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