Salesforce Administrator

Position Overview

Achievers is seeking a skilled Salesforce Administrator to join our collaborative Business Systems team. This role is responsible for maintaining and improving our Salesforce ecosystem, which supports over 400 users across Sales Cloud, Service Cloud, CPQ, Community Cloud, and integrated applications. You will play a key role in gathering requirements, designing scalable processes, and implementing solutions to address business and technical challenges. This position is highly collaborative, requiring close interaction with end-users, fellow administrators, developers, and architects.

Employment Type

Full-time permanent

Location Type

Details not provided

Salary

Details not provided

Responsibilities

• Take ownership of Salesforce support tickets, ensuring timely and effective resolution of technical issues and business support requests.
• Manage the full lifecycle of users and licenses, including onboarding/offboarding, role assignments, profile and permission set configurations, and management of public groups.
• Actively participate in the delivery of end-user training, documentation, and ongoing support to ensure adoption and effective use of Salesforce tools.
• Contribute to ongoing data hygiene practices, Salesforce configurations, and implementations.
• Evaluate new Salesforce releases and features.

Requirements

• 3+ years of experience as a Salesforce Administrator.
• Hands-on experience with complex data loads and data migration.
• Excellent organizational and time management abilities.
• Collaborative approach with the ability to build effective relationships with end-users.
• A driven self-starter who is quick to learn and adapt to new tools and technologies.
• Salesforce Administrator certification is highly advantageous.
• Familiarity with Service Cloud and/or Community Cloud is not required but advantageous.
• Additional Salesforce certifications are a bonus.

About Achievers

The Achievers Employee Experience Platform™ is more than a thank you program. Our recognition platform inspires employees to recognize everyone, everyday, and everywhere – driving results that matter. With almost 4 million global users, the Employee Experience Platform empowers employees in over 170 countries. Visit us at www.achievers.com to learn more and check out our platform in action here.

Our Commitment to You

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

Why You’ll Love Working at Achievers

• We are passionate about disruptive technology that’s rooted in science, research and data.
• We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
• We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
• We believe in moving quickly, failing fast, and adapting to change.
• We enjoy coming to work every day because we believe in our product and love our culture.
• We’re committed to achieving excellence in everything we do.

Benefits & Perks for Permanent Full-Time Employees

• 💰 Competitive Pay
• 👶🏼 Parental Leave Top-up
• 🩺 Health Benefits and Life Insurance Coverage Upon Your First Day
• 🙌🏼 RRSP Matching
• 🏖️ Flexible Work Arrangements (details not provided)