Director of Engineering Program Management

Employment Type: Full Time Location Type: Remote

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

JumpCloud is seeking an experienced and passionate Director of Engineering Program Management to lead our efforts in optimizing the end-to-end software development lifecycle. This role is crucial for overseeing our Scrum Masters, Agile Coaches, and Engineering Program Managers, ensuring the efficient and predictable delivery of high-quality software from ideation through deployment.

You'll be a key leader, driving the adoption and continuous improvement of agile methodologies, program management best practices, and release processes across our engineering organization. This role requires a deep understanding of software engineering, a passion for agile principles, and a proven track record of leading and scaling high-performing teams in a fast-paced, technical environment.

Responsibilities

In this opportunity, you will affect many parts of the engineering lifecycle, including:

Strategic Execution

• Help define and execute the vision and strategy for Engineering Program Management at JumpCloud, aligning it with overall business objectives and product roadmaps.

Team Leadership & Development

• Lead, mentor, and grow a high-performing team of Scrum Masters, Agile Coaches, and Engineering Program Managers.
• Foster a culture of continuous improvement, accountability, transparency, and psychological safety within your teams and across engineering.
• Provide guidance and support to optimize team performance, resolve impediments, and promote best practices in agile delivery.

Agile & Program Management Excellence

• Drive the consistent application and evolution of agile methodologies (Scrum, Kanban, SAFe, etc.) across multiple engineering teams and programs.
• Establish and mature program management frameworks to ensure effective planning, execution, monitoring, and delivery of complex, cross-functional engineering initiatives related to code creation and deployment.
• Implement and optimize processes for release management, dependency tracking, risk mitigation, and communication across stakeholders.

Operational Efficiency & Predictability

• Develop and implement metrics and KPIs to track engineering program health, predictability, and efficiency.
• Identify and address bottlenecks in the software development lifecycle, working collaboratively with engineering leadership to streamline processes.
• Ensure alignment between engineering capacity and product roadmap priorities.

Cross-Functional Collaboration

• Partner closely with Product Management, Engineering Leadership, Operations, and other stakeholders to ensure seamless execution and delivery of product initiatives.
• Facilitate effective communication and collaboration across teams, ensuring transparency and alignment on program status, risks, and dependencies.
• Champion a culture of shared ownership and accountability for successful outcomes.

Tooling & Process Improvement

• Evaluate and recommend tools and technologies to enhance program management, agile practices, and release orchestration.
• Continuously identify opportunities for process improvement, automation, and efficiency gains within the engineering delivery pipeline.

Required Skills & Experience

• 10+ years of progressive experience in software development, with at least 5+ years in a leadership role focused on Engineering Program Management or Agile Transformation in a highly technical SaaS or enterprise software company.
• 5+ years of experience managing and leading teams of Scrum Masters, Agile Coaches, and/or Program Managers.
• Deep expertise in...