Customer Success Manager

Employment Type: Full-time

Position Overview

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.

The Customer Success Manager is a strategic partner responsible for driving long-term value and measurable outcomes for Bonterra’s nonprofit and corporate customers. This role focuses on understanding customer goals, aligning success plans to those objectives, and ensuring deep and effective adoption of our SaaS solutions. You will proactively manage product adoption, customer health, track progress against shared goals, and guide customers in maximizing their impact through technology.

Responsibilities

• Serve as a strategic advisor by partnering with customers to understand their mission-driven objectives and aligning Bonterra solutions to their success metrics.
• Develop, manage, and track comprehensive customer success plans to ensure progress against defined goals and key outcomes.
• Lead regular strategic check-ins and business reviews to measure impact, share insights, and adjust plans based on evolving customer needs.
• Monitor customer health and usage trends using internal tools, identifying at-risk scenarios early and implementing action plans for resolution.
• Act as the primary point of contact for customer engagement, ensuring continuity, satisfaction, and long-term value realization.
• Collaborate with cross-functional teams including Product, Sales, and Support to ensure a unified and impactful customer experience.
• Promote the use of Bonterra’s community resources, online tools, and best practices to drive customer self-sufficiency and program expansion.
• Continuously improve internal processes to support scalable, data-informed customer success strategies.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a strong strategic component.
• Proven ability to develop and execute success plans, drive goal alignment, and deliver measurable value to customers.
• Strong analytical mindset with experience using customer health data and reporting tools to inform decisions.
• Excellent communication skills with the ability to build trust, lead strategic conversations, and influence stakeholders at all levels.
• Ability to manage multiple priorities in a dynamic, mission-driven environment.
• Experience supporting nonprofit or Corporate Social Responsibility (CSR) programs is a plus.
• Willingness to travel up to 20% for customer meetings and strategic planning sessions.
• At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Compensation

US Base Salary Range: $55,000 - $80,000

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives.

Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards.

Company Information

Learn more at bonterratech.com.