Client Support Specialist

Employment Type: Full-time Location Type: Remote Salary: Not Specified

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses worldwide. We leverage our unique combination of data, analytics, and software to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. We also assist millions of people in achieving their financial goals, saving them time and money.

Our operations span various markets, including financial services, healthcare, automotive, agribusiness, and insurance. We invest in our people and advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries, with our corporate headquarters in Dublin, Ireland.

Learn more at experianplc.com.

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Job Description

As a Client Support Specialist, you will act as a liaison between the client, sales account executive, and internal client care teams, focusing on sales service-related activities. You will be the subject matter expert for all BIS products, services, and systems. You will report to the Senior Manager of Sales.

Main Responsibilities:

• Sales & Business Development Support:
  • Support pre-sales activities.
  • Assist with renewals and upsell opportunities.
  • Aid in territory planning and client proposals.
• Implementation & Account Management:
  • Oversee BIQ products and API integrations.
  • Manage BIS platforms, credentialing, and data contributions.
  • Handle subcode maintenance.
• Customer Engagement & Relationship Management:
  • Monitor contract usage trends.
  • Administer client surveys.
  • Conduct outreach for Experian communications.
  • Support account executives.
• Billing & Financial Processing:
  • Handle billing requests.
  • Process credit/debit adjustments.
  • Address invoice inquiries.
  • Fulfill custom Vol/Rev requests.
• Internal & External Coordination:
  • Manage documentation.
  • Collaborate across departments.
  • Ensure successful project completion.
  • Resolve client technical needs.
• Product Innovation & Solutions:
  • Identify new product needs.
  • Coordinate product demonstrations.
  • Support implementation as outlined in agreements.

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Qualifications

• Sales support experience
• Customer Service experience
• Experience following a clear process for outreach using different methods (cold calling, cold emailing)
• High School Diploma
• Advanced English skills

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Additional Information

Benefits:

• Medical, life, and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more.

Company Culture:

Experian's uniqueness lies in celebrating individual differences. Our culture and people are key differentiators. We prioritize our people agenda, focusing on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, and volunteering. Our people-first approach has earned us numerous awards, including Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars). Explore Experian Life on social media or our Careers Site to learn more.

Experian is an Equal Opportunity and Affirmative Action employer. Innovation is integral to our DNA, and our diverse workforce drives our success. We believe everyone can succeed at Experian and bring their authentic selves to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age.

If you require accommodation due to a disability or special need, please inform us at the earliest opportunity.

#LI-ML2 #LI-Remote

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Department: Sales & Business Development Industry: Financial Services Function: Information Technology Experience Level: Not Specified