Client Support Specialist

Employment Type: Full-time Location Type: Remote Salary: Not specified

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

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Job Description Overview

The role of our Client Support Specialist is to perform support and sales activities for Experian Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Customer service experience is required. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales. You will report to the Director of Client Success.

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Main Responsibilities

• Maintain knowledge of client environments and identify applications for Experian products.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• Manage batch programs, assist with DaaS implementation, consult on compliance, handle cross-selling/upselling, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.

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Qualifications

• Bachelor's degree or equivalent experience.
• 3+ Years of customer-facing/support experience.
• Knowledge of the consumer credit reporting marketplace and more.
• Comfortable operating within a teamed selling approach with energy.
• Experience learning independently and in a structured environment.
• Willingness to volunteer for activities as a member of a teamed account selling approach.
• Working knowledge of Salesforce.com CRM system.

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Additional Information

• This is a permanent hybrid role in Costa Rica. No relocation available.

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Culture at Experian

Our uniqueness is that we value yours. Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Find out what it's like to work for Experian by clicking here: Experian Careers - Creating a better tomorrow together

#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow together.