Chargeback Operations Team Lead

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role:

We are seeking a talented and motivated Chargeback Operations Team Lead who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. This person will direct the daily operations of the Chargeback processing team. As the Chargeback Operations team lead, you will be responsible for managing daily chargeback operations and team performance, analyze trends and advise management, identify process and product improvements and make recommendations.

Sezzle is a successful and growing company leading the Buy Now Pay Later space. Our Chargeback Operations Team Lead is growing to support the growth and success of our organization. We constantly seek and implement improvements which requires an ability to adapt to frequent changes and rise to meet challenges. Ideal candidates for this position must be relentless, take initiative and possess a “can-do attitude” as we encounter and solve problems daily.

Compensation:

The compensation range for the role is $2,500 USD Gross per month. Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

Responsibilities:

• Measure and track team and team member performance.
• Ensure adherence to department processes and company policies to meet performance metrics.
• Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks.
• Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards.
• Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines.
• Advise on staffing as necessary based on incoming chargeback volumes and complexity.
• Coach and advise team members by providing them with guidance and training resources for career development.

Requirements:

• Minimum one year of management experience or relevant experience in managing an operations team in e-commerce or banking.
• Bachelor’s degree in an accredited academic institution.
• Proficiency in word processing and spreadsheet software; Google Suite or Microsoft Office.
• Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used.
• Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.

Preferred Knowledge and Skills:

• Four years of experience in chargeback operations or fraud prevention.
• Experience with chargeback management platforms.
• Knowledge of payment card industry (PCI) regulations.

Employment Type:

• [Information not provided]

Location Type:

• [Information not provided]

Salary:

• $2,500 USD Gross per month