Symbl.ai specializes in artificial intelligence that processes and understands natural human conversations. The company provides tools and solutions that help businesses gain insights from spoken interactions, primarily targeting developers, technology companies, and enterprises. Symbl.ai operates on a platform-as-a-service (PaaS) model, allowing clients to access its AI capabilities via the cloud and pay based on usage, which offers scalability for both small and large clients. The company generates revenue through subscription fees, usage-based pricing, and custom solutions for larger clients. By offering a robust API, Symbl.ai enables developers to integrate conversational intelligence into their applications, improving user experiences. The company aims to transform how businesses understand and interact with human conversations, backed by prominent investors and partnerships with leading technology firms.