SpotOn

Payment processing and customer engagement solutions

San Francisco, California, United States

About SpotOn

SpotOn provides payment processing solutions specifically designed for small businesses, including restaurants, retail stores, and service providers. Their products include a suite of integrated customer engagement tools that help businesses receive payments quickly, boost revenue, and enhance operational efficiency. SpotOn's technology platform offers comprehensive digital solutions that simplify business management and growth. Unlike many competitors, SpotOn emphasizes exceptional 24/7 customer service and offers a consumer-facing app that connects customers with merchants for deals, loyalty rewards, and appointment bookings. The company's goal is to empower small businesses with effective tools to streamline their payment processes and improve customer interactions.

San Francisco, CaliforniaHeadquarters
2010Year Founded
$890MTotal Funding
SERIES_FCompany Stage
Consumer Software, Enterprise Software, FintechIndustries
1,001-5,000Employees

Benefits

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, holiday and sick time
Headspace membership
Home office equipment
Monthly cell phone and internet stipend
Unlimited access to virtual audio and visual workouts
Subscription to Linkedin Learning
Tuition reimbursement

Risks

Emerging fintech startups offer similar solutions at lower costs, threatening SpotOn's market share.
Rapid technological advancements may outpace SpotOn's integration capabilities, risking customer dissatisfaction.
Rising labor costs in restaurants could reduce spending on SpotOn's technology solutions.

Differentiation

SpotOn offers a comprehensive suite of integrated customer engagement tools for small businesses.
The company provides 24/7 exceptional customer service, enhancing client satisfaction and loyalty.
SpotOn's AI-enabled marketing tool, Marketing Assist, is a first-of-its-kind for restaurants.

Upsides

SpotOn's recognition in Fast Company's 2024 list boosts its brand reputation.
The appointment of new C-suite executives focuses on enhancing customer experience and talent.
SpotOn's Restaurant Tech Assessment Checklist aids restaurants in optimizing tech investments.