Shutterfly specializes in creating personalized photo products and services, offering items like photo books, gifts, home décor, and stationery. Customers can easily upload their photos on Shutterfly's online platform to customize these products. This direct-to-consumer model allows Shutterfly to generate revenue through product sales, shipping fees, and premium services. Unlike many competitors, Shutterfly has expanded its offerings by acquiring Spoonflower, which adds custom fabric and wallpaper to its portfolio. The company's goal is to provide creative solutions for individuals and businesses looking to preserve memories and enhance their marketing efforts, especially during peak seasons like holidays.