About Shelf
Shelf.io specializes in optimizing organizational knowledge through its knowledge management products. The technology uses Generative AI to evaluate content quality from various sources, ensuring that agents, chatbots, and customers receive accurate and consistent answers. This addresses the common issue of outdated or incorrect business content, which can be as high as 60%. By keeping information current, Shelf.io helps organizations improve their response accuracy, leading to significant returns on investment, such as $780,000 in the first year of use. The products also integrate with chatbots and self-service portals, allowing customers to resolve inquiries independently, resulting in a 40% increase in deflection rate. Shelf.io's goal is to enhance agent productivity and customer self-service by leveraging AI, customer data, and automation.