SendBird

Business communication tools for engagement

San Mateo, California, United States

About SendBird

Sendbird provides communication solutions for businesses, focusing on enhancing customer engagement through chat, voice, and video functionalities. Its main products include Sendbird Chat, which is a chat API that allows businesses to integrate real-time messaging into their applications, featuring message moderation and offline messaging. Sendbird Calls offers high-quality voice and video interactions, while Sendbird Desk provides an embedded support solution for customer assistance within applications. Unlike many competitors, Sendbird operates on a B2B model with a subscription-based pricing structure, allowing for scalability based on client needs. The goal of Sendbird is to improve customer interactions and support for businesses across various industries.

San Mateo, CaliforniaHeadquarters
2013Year Founded
$265.5MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Wellness Program

Risks

Increased competition from providers like Twilio and Agora could impact market share.
Privacy concerns over AI model integrations may lead to regulatory scrutiny.
Economic downturns could reduce client spending on communication tools, affecting revenue.

Differentiation

Sendbird offers a comprehensive messaging API with chat, voice, and video capabilities.
The company provides a no-code AI chatbot solution tailored for small-to-medium-sized businesses.
Sendbird integrates with leading AI models like Solar LLM and OpenAI's ChatGPT.

Upsides

Sendbird's no-code AI chatbot taps into the growing demand for easy-to-deploy solutions.
The integration with major AI models positions Sendbird as a leader in AI-driven engagement.
Expansion into in-app business messaging offers a competitive edge by reducing SMS costs.