Scratch focuses on loan servicing, providing a platform that simplifies the repayment process for borrowers and offers insights for lenders. Borrowers can manage their loans through features like making payments, setting up autopay, changing due dates, and tracking their loan progress. For lenders, Scratch offers tools that allow them to innovate and expand their portfolios, accommodating various asset classes. The company earns revenue by charging service fees to lenders who use their platform. Scratch aims to empower borrowers to maintain financial health while helping lenders efficiently enter the market with a dependable servicing partner.