Plum Guide offers a vacation rental platform that features only the top 3% of homes in various destinations. The company uses a strict selection process, requiring homes to meet specific criteria to earn the Plum Award, which signifies high quality. Clients include travelers who prioritize comfort and reliability, and are willing to pay more for assurance of a premium experience. Unlike many competitors that rely on algorithms, Plum Guide employs 'Home Critics' who personally inspect each property, ensuring a human touch in the vetting process. The company operates on a commission model, earning revenue from a percentage of each booking, which motivates them to maintain high standards and customer satisfaction.