Otter.ai offers real-time transcription services powered by artificial intelligence, primarily through its AI Meeting Assistant, which transcribes audio, identifies speakers, and generates meeting summaries. The platform integrates with popular virtual meeting tools like Zoom and Microsoft Teams, making it useful for remote work and education. Otter.ai operates on a subscription model, catering to individuals, teams, and enterprises, and features OtterPilot, which enhances meeting automation by recording audio and extracting action items. The company's goal is to improve the documentation of meetings and lectures, making information more accessible and actionable.