Optoro

Optimizes retail returns management processes

Washington, District of Columbia, United States

About Optoro

Optoro specializes in improving the returns process for retailers and e-commerce businesses. The company provides a returns management solution that uses machine learning to efficiently route returned items to their best next destination, such as restocking, resale, or recycling. This helps retailers recover lost profits, reduce processing times, and enhance customer satisfaction. Optoro operates on a software-as-a-service (SaaS) model, offering a branded returns portal and integration with existing systems, along with access to a network of drop-off locations. Unlike competitors, Optoro focuses on both financial recovery for retailers and environmental sustainability by minimizing waste and promoting product reuse. The company's goal is to transform the returns process to benefit retailers and the environment.

Washington, District of ColumbiaHeadquarters

2010Year Founded

$207.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, Social Impact, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Take time when you need it - We offer flexible paid time off, no matter what. We all work hard to get things done, and we recognize the importance of time out, whether that means climbing the Alps or taking a restful nap at home. Feeling under the weather? Have a little one on the way? We make sure you have paid sick and parental leave, too.

Maintain your wellness - We’re committed to keeping you healthy, in all ways. We offer health, dental, vision, and life insurance to keep you covered. Our bike storage room and monthly commuter stipend make it easy to get to work with no hassle. Don’t forget the building gym, regular yoga sessions, and in-office meditation room, helping you maintain your wellness, both physical and mental.

Share your impact together - Giving back is in our DNA, and we believe all our employees should get involved. From serving at soup kitchens to gardening local food, we pair with local organizations in the community to help others while spending time as a team.

Grow alongside the company - We know our business is nothing without our employees, and we want to invest in you as much as you invest in us. We offer robust stock option plans to demonstrate this commitment. And we allocate professional development budgets and host skills-based seminars—from Excel training to managing up—so you can always keep learning on the job.

Risks

Retailers tightening return policies may reduce returns volume on Optoro's platform.

Nonreturnable items trend could decrease demand for returns management solutions.

Home pick-up services may face logistical challenges, impacting profitability.

Differentiation

Optoro offers a comprehensive returns management system for brands, retailers, and 3PLs.

The platform uses machine learning to optimize the returns process for profitability.

Optoro integrates with existing systems, providing seamless returns management for clients.

Upsides

Increased demand for returns management as post-holiday return rates rise.

Partnerships with major brands like Gap enhance market presence and collaboration potential.

Recent $25 million funding round boosts financial backing and customer base access.

Funding

Total raised$207.09 M

Latest valuation$125.00 M

StageSERIES_E

SERIES E

11/30/2021

$25

$125.00 M

GROWTH EQUITY VC

6/30/2018

$75

SERIES D

11/30/2016

$30

$150.00 M

DEBT

6/30/2016

Square 1 Bank

$40

SERIES C

11/30/2014

$50

$250.00 M

SERIES B

6/30/2013

$24

$117.50 M

SERIES A

12/31/2012

$37.50 M