Director, Customer Experience (CX) Strategy & Transformation
MetropolisCandidates should possess 8+ years of experience in customer experience, contact center operations, or related roles, along with proven leadership in scaling CX operations and implementing digital transformation initiatives. They should have experience with CX platforms such as Zendesk and AI-driven automation tools, and demonstrate strong analytical and problem-solving skills with a data-driven mindset, complemented by excellent communication and stakeholder management abilities.
- $120,000 - $180,000/year
- Internship
- Expert & Leadership (9+ years), Mid-level (3 to 4 years)