Loop Returns

Return management platform for e-commerce businesses

Columbus, Ohio, United States

About Loop Returns

Loop Returns provides a return management platform that simplifies the return process for e-commerce businesses and their customers. The platform allows brands to manage returns efficiently, which helps them focus on their core operations and growth. By streamlining the return process, Loop Returns enhances customer satisfaction and positively impacts the financial performance of its clients. The company partners with various brands, including fashion, footwear, and jewelry companies, to offer its services. Loop Returns generates revenue by helping these brands reduce their refund rates and increase upsells and exchanges. For example, clients like Aviator Nation and Bstore have seen significant improvements in their refund rates and customer satisfaction scores. The main goal of Loop Returns is to be a valuable partner for e-commerce businesses, ensuring that the return process is stress-free while contributing to their overall financial health.

Columbus, OhioHeadquarters
2017Year Founded
$122MTotal Funding
SERIES_BCompany Stage
Consulting, Consumer GoodsIndustries
201-500Employees

Benefits

Flexible Work Hours
Remote Work Options
Wellness Program

Risks

Rising returns fraud may lead to stricter return policies, affecting Loop's operations.
Integration challenges from Wonderment acquisition could disrupt service if not managed well.
Saturation in the resale market may impact the success of the Poshmark partnership.

Differentiation

Loop Returns offers seamless integration with Shopify for automated return processing.
The platform supports diverse e-commerce clients, from fashion to jewelry brands.
Partnership with Poshmark allows reselling of non-returnable items, enhancing sustainability.

Upsides

Poshmark partnership creates new revenue streams by reselling non-returnable items.
Acquisition of Wonderment enhances Loop's commerce operations and growth potential.
Increasing return rates present opportunities to reinforce customer loyalty and optimize operations.

Funding

Total raised$122.03 M
Latest valuation$325.00 M
StageSERIES_B