About Five9
Five9 provides cloud-based contact center solutions that help businesses manage customer interactions effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company's goal is to enhance customer service operations while ensuring high standards of security and reliability in its services.
San Ramon, CaliforniaHeadquarters
2001Year Founded
$69.6MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Mental Health Support
Paid Vacation
Paid Sick Leave
Parental Leave
Employee Stock Purchase Plan
Employee Discounts
Risks
Class action lawsuit for securities fraud may damage Five9's reputation and investor confidence.
Increased competition from partners like outboundIQ could reduce Five9's market share.
Integration with Microsoft Teams may face technical challenges affecting its success.
Differentiation
Five9 offers advanced call routing and predictive dialing for efficient communication management.
The company provides a subscription-based model with no long-term contracts, enhancing flexibility.
Five9's global presence, including Southeast Asia, strengthens its market position.
Upsides
Integration with Microsoft Teams enhances Five9's appeal to enterprise clients using Microsoft products.
Winning the 2024 Aragon Research Innovation Award highlights Five9's leadership in AI solutions.
Being named a top IT workplace in 2025 helps attract top tech talent.
Funding
Total raised$69.65 M
Latest valuation$322.30 M
StageIPO
POST IPO CONVERTIBLE
1/31/2024$600
IPO
3/31/2014$70
$322.30 M$30
SERIES D
4/30/2013$22
$110.00 MEARLY VC
1/31/2012$12
$60.00 MSERIES C
12/31/2010$9
$43.00 MSERIES B
4/30/2005$12
$60.00 MSERIES A
3/31/2004$5
$25.00 M