Alchemer

Customer engagement and feedback solutions provider

Louisville, Colorado, United States

About Alchemer

Alchemer provides customer engagement and feedback solutions through its three main products: Alchemer Digital, Alchemer Survey, and Alchemer Workflow. Alchemer Digital allows businesses to engage with customers across mobile and web platforms, ensuring seamless interactions. Alchemer Survey is known for its flexibility and ease of use, enabling businesses to quickly gather customer feedback. Alchemer Workflow helps businesses act on the feedback they receive, facilitating effective communication with customers. Unlike its competitors, Alchemer focuses on tailored solutions that cater to the specific needs of various clients, including consultancies and tech providers. The goal of Alchemer is to transform data collection into meaningful customer connections, enabling businesses to not only collect feedback but also implement changes that drive improvement and growth.

Louisville, ColoradoHeadquarters
2006Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Consumer SoftwareIndustries
51-200Employees

Benefits

Health Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Holidays

Risks

Emerging platforms with similar features at lower costs threaten Alchemer's market share.
Rapid technological advancements may strain Alchemer's resources and impact profitability.
Data privacy regulations like GDPR could increase compliance costs for Alchemer.

Differentiation

Alchemer offers twice as many question types as competitors, enhancing survey flexibility.
The low-code design empowers non-technical users to create and manage surveys easily.
Alchemer Workflow closes the feedback loop quickly, improving customer engagement and retention.

Upsides

Increased demand for low-code platforms boosts Alchemer's growth in the feedback industry.
Recognition in Gartner's Magic Quadrant enhances Alchemer's credibility and market position.
Alchemer's focus on mobile platforms aligns with the rise of mobile-first strategies.