About Airkit
Airkit.ai automates customer service for eCommerce businesses using AI agents that handle tasks like order updates, returns, and technical support. These agents integrate with existing eCommerce tools and require no coding for setup, making it easy for businesses to enhance their customer service. Unlike competitors, Airkit.ai's agents can autonomously decide the best solutions for customer inquiries, improving satisfaction and reducing the workload for human teams. The company's goal is to empower eCommerce brands to streamline their customer service operations and deliver exceptional customer experiences.
Redwood City, CaliforniaHeadquarters
2018Year Founded
$73MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine LearningIndustries
51-200Employees
Benefits
Medical, Dental, and Vision coverage
401(k)
Flexible Spending Stipend
Family Leave
Remote-friendly
Commuter benefits
Monthly Team Events & quarterly Hackdays
Risks
Increased competition from Salesforce's AI initiatives threatens Airkit's market share.
Crawford & Company partnership may face integration challenges with Airkit's platform.
Data privacy concerns may arise from integration with Marketo.
Differentiation
Airkit offers AI-driven customer service automation tailored for eCommerce businesses.
The platform integrates seamlessly with popular eCommerce tools, CRMs, and helpdesks.
Airkit provides a low-code/no-code solution for rapid digital transformation.
Upsides
Rising demand for AI-driven solutions aligns with Airkit's offerings post-pandemic.
The low-code/no-code trend supports Airkit's platform capabilities for digital transformation.
Focus on customer experience drives investment in platforms like Airkit.
Funding
Total raised$72.95 M
Latest valuation$200.00 M
StageSERIES_B
SERIES B
4/30/2021$40
$200.00 MEARLY VC
9/30/2020$7
$105.00 MSERIES A
12/31/2019$21
$105.00 MSEED
11/30/2017$7
$35.00 M